CANCELLATION POLICY

​

•    Cancellation of a lesson must be made AT LEAST 24 hours prior to the scheduled lesson time in order to receive a make-up lesson (for definition of a make-up lesson, please see below).  This includes leaving voice messages, text  or email.

​

•    No shows or failure to notify Tom within 24 hours is considered a forfeited lesson.

 

•    No more than 1 cancellation a month. Exceptions can be made under particular circumstances.

​

•    If you know of dates ahead of time where you/your child cannot make a lesson, please notify Tom when booking/paying for your lessons.

​

•    There are NO refunds on unused or cancelled lessons.

​

•    Should you choose to take a break, unused lessons can be banked for you for a period of 3 months.  Unused lessons after that time will be considered forfeited.

​

•    Should you decide to stop taking lessons altogether, please give Tom one month's notice.

 

 

MAKE UP LESSONS

​

•    Any lessons cancelled at least 24 hours ahead of the scheduled lesson will receive a make-up lesson at a time convenient to both the teacher and the student.

​

•    Typically, make-up lessons take place at an alternate time/day within the week. 

​

•    Make-up lessons not used after 3 months will be considered forfeited

​

 

PAYMENTS

​

•    Payments can be made by Venmo, Cash App or check.

​

•    Receipts and email reminders will be sent out to let you know when tuition is due.

​

•    All lesson fees are due prior to your first lesson each month.

​

•    There are NO REFUNDS on unused or cancelled lessons.

​

​

​

HOLIDAYS

​

•          If your lesson falls on a holiday we will schedule for a different day that week, unless you notified Tom that you will be taking the week off in advance.

 

 

WHEN TOM CANCELS

​

•         If Tom needs to cancel a lesson and a make-up can not be scheduled we will skip over that week’s lesson and resume the following week and a credit will be applied the next month’s lessons. 

​

THANK YOU!