Lesson Policies
CANCELLATION POLICY
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Cancellation of a lesson must be made AT LEAST 24 hours prior to the scheduled lesson time in order to receive a make-up lesson (for definition of a make-up lesson, please see below). This includes leaving voice messages, text or email.
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No shows or failure to notify Tom within 24 hours is considered a forfeited lesson.
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No more than 1 cancellation a month. Exceptions can be made under particular circumstances.
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If you know of dates ahead of time where you/your child cannot make a lesson, please notify Tom when booking/paying for your lessons.
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There are NO refunds on unused or cancelled lessons.
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Should you choose to take a break, unused lessons can be banked for you for a period of 3 months. Unused lessons after that time will be considered forfeited.
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Should you decide to stop taking lessons altogether, please give Tom one month's notice.
MAKE UP LESSONS
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Any lessons cancelled at least 24 hours ahead of the scheduled lesson will receive a make-up lesson at a time convenient to both the teacher and the student.
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Typically, make-up lessons take place at an alternate time/day within the week.
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Make-up lessons not used after 3 months will be considered forfeited
PAYMENTS
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Payments can be made by Venmo, Cash App or check.
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Receipts and email reminders will be sent out to let you know when tuition is due.
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All lesson fees are due prior to your first lesson each month.
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There are NO REFUNDS on unused or cancelled lessons.
HOLIDAYS
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If your lesson falls on a holiday we will schedule for a different day that week, unless you notified Tom that you will be taking the week off in advance.
WHEN TOM CANCELS
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If Tom needs to cancel a lesson and a make-up can not be scheduled we will skip over that week’s lesson and resume the following week and a credit will be applied the next month’s lessons.
THANK YOU!